Please read these terms and conditions carefully before using our website and services.
By accessing or using this website (www.raceexperiences.com), you agree to comply with and be bound by these terms and conditions set forth by Race Experience Ticketing B.V. (hereinafter referred to as “the Company”, “we”, “us”, or “our”). If you do not agree with any part of these terms, you must not use our services.
This agreement is between Race Experience Ticketing B.V. and you (referred to as “Customer”, “Client”, “you”, or “your”). The terms “Supplier”, “Organiser”, and “Event Organiser” refer to the entity responsible for hosting an event on a specific date and time for which tickets are purchased.
This document is written in English. If any translated version conflicts with the English version, the English version prevails.
Section 1 – General
1.1 Acceptance of Terms
This website is provided to you on the condition that you accept all terms, conditions, and notices contained herein. Your use of the website constitutes acceptance of these terms. By ticking the checkbox “I accept the terms & conditions” at checkout, you confirm your agreement to these terms.
1.2 Financial Responsibility
You assume financial responsibility for all transactions made under your name or account. You must be over 18 years of age and legally capable of completing a purchase. Race Experience Ticketing B.V. is not liable for any purchases made by persons under the age of 18.
1.3 Product and Service Availability
The availability of products and services is subject to change without notice and is not binding.
1.4 Sales Agreement
By placing an order, you enter into a binding sales agreement with Race Experience Ticketing B.V., subject to:
– These Terms and Conditions;
– Any special terms and conditions displayed on our website;
– The terms and conditions of the event Promoter or circuit, available as a download below:
- Australia – Melbourne
- China – Shanghai
- Japan – Suzuka
- Bahrain – Sakhir
- Saudi Arabia – Jeddah
- United States – Miami
- Italy – Emilia Romagna – Imola
- Monaco – Monaco
- Spain – Barcelona
- Canada – Montreal
- Austria – Spielberg
- Great Britain – Silverstone
- Belgium – Spa
- Hungary – Budapest
- Netherlands – Zandvoort
- Italy – Monza
- Azerbaijan – Baku
- Singapore – Singapore
- United States – Austin
- Mexico – Mexico city
- Brazil – São Paulo
- United States – Las Vegas
- Qatar – Losail
- Abu Dhabi – Yas Marina
Please note that promotors can change their Terms and Conditions without prior notice. It’s the visitors responsibility to check if changes have been made prior their visit.
Section 2 – Use of Website and Content
2.1 Limited Use
This website is for personal, non-commercial use. You may not reproduce, distribute, sell, or exploit any content, information, or services from this website for commercial purposes.
2.2 Copyright and Ownership
All website content is protected by copyright laws. The Company retains all rights to the content displayed on this website.
2.3 Disclaimer of Warranty
We do not guarantee the accuracy of the website content and provide it “as is” without any warranty.
2.4 Liability Disclaimer
Race Experience Ticketing B.V. shall not be held liable for any damages resulting from the use of this website.
2.5 Termination
We reserve the right to terminate or restrict access to users who violate these terms.
For any inquiries regarding these terms and conditions, please contact us at info@raceexperinces.com.
Section 3 – Booking Process
3.1 Online Booking
The sales agreement becomes valid once payment has been successfully processed online, and the customer views the Order Confirmation Page. As a summary of the order, the customer will receive a Confirmation Order email sent to the email address provided during booking. This email serves purely for informational purposes.
3.2 Security Check
Upon completing a booking via our website and receiving the Order Confirmation, the order may be subjected to a “security check” by our payment security department. In such cases, the customer may receive an email or phone call requesting additional documents for verification via email or fax. This security procedure is necessary to prevent fraudulent transactions and may be triggered by discrepancies such as mismatched IP addresses, billing country, delivery address, high-value transactions, or other risk factors.
Until the requested documents are submitted and verified, the order remains unconfirmed. Any documents submitted for verification purposes will be deleted after one year, as they are solely used for fraud prevention and legal compliance.
If the requested documents are not submitted within the set timeframe your order might be cancelled. Cancellation involves a processing fee, which is not refundable. This amount will be communicated with you upon the final request.
3.3 Direct Booking
A sales agreement between Race Experience Ticketing B.V. and the client is finalized once the full purchase amount has been received in our designated bank account as per the provided payment instructions. A confirmation of receipt will be issued upon verification of payment.
3.4 Sales Purchase Agreement
The sales purchase agreement is deemed fulfilled when:
For “shipment” bookings (via DHL or similar postal service): The courier service confirms delivery to the address provided by the customer.
For “pick-up” bookings: The customer collects their ticket(s) at the designated event collection point and signed the collection form.
For “e-ticket” bookings: The e-ticket(s) are made available for download in the customer’s account.
3.5 Order Form
Customers must ensure that the order form is completed accurately and in full. Race Experience Ticketing B.V. will not be responsible for any issues arising from incomplete or incorrect details submitted by the customer.
3.6 Seat Locations
Unless specified during the booking process, precise seat locations cannot be guaranteed. However, as a leading ticketing agency, Race Experience Ticketing B.V. strives to provide customers with preferred seating options where possible.
3.7 Images
The images displayed on the website are for illustrative purposes only. Views from seating areas may differ from those shown in promotional materials.
Section 4 – Tickets
4.1 Alternative Seating
The event organizer reserves the right to modify the location of grandstands and general admission areas at their discretion. If the selected tickets become unavailable, Race Experience Ticketing B.V. reserves the right to provide alternative tickets of equivalent value. While we strive to accommodate seating requests, we cannot guarantee that all requests will be fulfilled.
4.2 Non-fulfillment of Orders
If Race Experience Ticketing B.V. is unable to provide the ordered tickets or suitable alternatives, the customer will be notified. In such cases, we may offer an alternative solution, such as a credit voucher or a refund. However, we are not responsible for any additional costs incurred by the customer, including travel and accommodation expenses.
4.3 Ticket Collection (Pick-Up)
If postal delivery is unavailable, customers may be required to collect tickets on-site at the event venue. Customers must bring an e-voucher, which contains instructions on collection procedures. A valid photo ID is required for ticket collection.
It is the customer’s responsibility to check their email for collection instructions and to ensure timely pick-up. No refunds will be issued for uncollected tickets.
4.4 E-Tickets
E-tickets will be available for download from the customer’s account approximately 7-14 days before the event. An email notification will be sent once the e-ticket is available. The printed e-ticket with a secure barcode is required for event entry and must not be duplicated or transferred to third parties. Race Experience Ticketing B.V. is not liable for any duplicated tickets.
4.5 Injury, Loss, and Theft
Customers are responsible for adhering to the safety regulations of the event. Race Experience Ticketing B.V. is not liable for any injury, loss, theft, or expenses incurred at the event.
4.5.1 We are not responsible for lost or stolen tickets (E-ticket nor Physical credentials).
4.5.2 We accept no liability for loss or damage to property at hospitality venues, event sites, or associated areas.
4.5.3 Customers must arrange their own travel insurance for event attendance.
4.6 Event Age Restrictions
Customers must verify and comply with age restrictions imposed by the event organizer. Race Experience Ticketing B.V. is not responsible for any issues arising from non-compliance. Especially for attendance by underaged persons, it is the responsibility of the client to verify access regulations for each venue.
4.7 Event Transportation
Customers are responsible for arranging transportation to the event. We are not liable for delays, cancellations, or disruptions caused by external factors such as weather, traffic, or transport provider issues. This article does not apply to bookings including accommodation and transfers offered by Race Experience Ticketing B.V.
4.8 Event Regulations
Each event has specific rules regarding permitted items. Customers must adhere to these regulations as stipulated by the organizer. Race Experience Ticketing B.V. will share these specific regulations prior via the client email address provided at the moment of booking before the event.
4.9 Resale of Tickets
Customers who choose to resell their tickets through third-party platforms do so at their own risk. Race Experience Ticketing B.V. is not responsible for any resale transactions or associated costs.
4.10 Purchase of Tickets via Resellers
Tickets purchased from secondary marketplaces (e.g., Viagogo) are not covered by our service guarantees. Customers must contact the reseller directly for any ticket-related concerns.
4.11 Reseller Limitations
Tickets sold by Race Experience Ticketing B.V. are not for resale without prior written consent. Unauthorized resale may result in ticket cancellation without refund.
Section 5 – Prices and Payments
5.1 VAT
Race Experience Ticketing B.V. applies the travel agency scheme for VAT payment set by the Dutch Goverment. As a result, VAT is not displayed on our invoices.
5.2 Service Charge
All prices are included with service fees and administrative costs. In case of cancellation these fees are non-refundable and will be communicated with the client before refunds are processed.
5.3 Ticket Face Value
The printed face value on a ticket may differ from the amount paid due to supplier pricing variations and service fees.
5.4 Pricing Changes
Ticket prices are subject to change but will not affect confirmed and paid bookings.
5.5 Pricing Errors
In the event of a pricing error, we reserve the right to correct the price or cancel the order if necessary. Customers will be notified and given the option to proceed with the correct price or receive a full refund.
5.6 Discounts
We reserve the right to modify, withdraw, or introduce discounts at any time without prior notice. Confirmed orders will not be affected by this.
5.7 Payment Methods
Customers may pay via a diverse options of payment methods. Race Experience Ticketing B.V. does not charge any fees for different payment providers. In case of refunds these fees might however be deducted from the order amount.
5.8 Currencies
Transactions are processed in the selected currency. However our base currency is Euros (EUR). Currencies exchange rates may differ pricing in other currencies at any time. There is no prior notice to these changes. In case of a refund, the refund is calculated in EUR with the actual exchange rate. Refunds can never exceed the original paid amount in de chose currency.
Section 6 – Order Delivery
6.1 Delivery Method
Race Experience Ticketing B.V. will deliver printed tickets and accessories via a designated shipping service (such as DHL) to the address provided by the customer at checkout. Digital tickets will be uploaded to the client account on the website no later than 5 days prior the race weekend.
6.2 Delivery Address
6.2.1 Customers are responsible for ensuring that the delivery address provided is accurate and accessible. Race Experience Ticketing B.V. is not liable for any delays or non-delivery due to incorrect or incomplete address details.
6.2.2 If a customer wishes to modify the delivery address after placing an order, they must submit a written request to Race Experience Ticketing B.V. within a reasonable timeframe before shipment. The new address will only be considered valid upon confirmation by Race Experience Ticketing B.V.
6.2.3 If a change in the delivery country results in higher shipping costs, the customer is responsible for paying the additional fees.
6.3 Delivery Time
6.3.1 Tickets are dispatched as soon as they become available. Generally, delivery is expected between 5 days and 3 weeks before the event, depending on the ticket release date set by the event organizer. If tickets have not arrived 7 days before the event, customers must notify Race Experience Ticketing B.V. via email. Orders placed within one month of the event may receive tickets up to one week prior to the event, though Race Experience Ticketing B.V. will make every effort to expedite delivery.
6.3.2 Shipping services deliver during standard working hours. Customers must provide an address where they or an authorized person can receive and sign for the delivery.
6.4 Shipping Service Terms and Conditions
The general terms and conditions of the designated shipping provider (such as DHL) apply to all ticket deliveries.
6.5 Customs Charges for International Deliveries
Race Experience Ticketing B.V. is not responsible for customs duties, taxes, or any additional fees applied by border authorities for international shipments. Customers are responsible for understanding and covering any such charges.
Section 7 – Communications
7.1 Customer Account
Customers are responsible for keeping their Race Experience Ticketing B.V. account details accurate and up to date.
7.2 Email Communications
Email is the primary communication method for ticketing, booking updates, event notifications, and other important information. Customers agree to receive electronic communications and must ensure their email address is valid and able to receive messages from Race Experience Ticketing B.V. the email addressed used for general communications is info@raceexperiences.com
Section 8 – Cancellation Policy
8.1 Cancellation
Once the payment for the order has been processed and the order status is set to ‘processing’, refunds are not permitted.
8.2 Booking Flexibility
Race Experience provides added assurance when booking your tickets and travel packages. If you are unable to attend the Grand Prix at a later date, we offer the unique option to resell your tickets and package. We charge a 10% administrative fee for this service. Our historical success rate stands at an impressive 95%!”
- Force Majeure
9.1 Failure to Perform
Race Experience Ticketing B.V. shall not be held liable for any failure to fulfill its obligations under this agreement due to circumstances beyond its reasonable control. These include, but are not limited to, Acts of God, terrorism, war, political instability, insurrection, riot, civil unrest, governmental restrictions, military actions, strikes, pandemics, natural disasters such as earthquakes, extreme weather, floods, or any other unforeseen circumstances that prevent the execution of contractual obligations. If such an event occurs, Race Experience Ticketing B.V. will make all reasonable efforts to mitigate the impact and adhere to the terms of this agreement where possible.
9.2 Sport Season Calendar Modification
Race Experience Ticketing B.V. is not responsible for any modifications made to a sports season calendar. Tickets are sold for specific events rather than specific dates. If the event organizer or governing body decides to reschedule an event, Race Experience Ticketing B.V. is not liable for informing customers of such changes, nor is it obligated to provide refunds. Ticket holders should refer to the event organizer’s policies regarding date changes.
9.3 Reimbursement from Organiser
In the event of cancellation, postponement, or modifications such as reduced capacity or events held behind closed doors, customers may be eligible for a refund depending on the policies of the event organizer. Refund amounts are determined by the organizer and may exclude service fees, delivery fees, and Race Experience Ticketing B.V.’s ticket margin/commission. If an event organizer does not provide refunds for a canceled event, Race Experience Ticketing B.V. is not responsible for issuing refunds independently.
In some cases, depending on the circumstances of the cancellation and the options proposed by the promoter, an account balance may be offered as an alternative. The terms of such an account balance will be outlined separately in accordance with applicable policies.
- Third-Party Websites; Third-Party Services; No Implied Endorsement
Race Experience Ticketing B.V. may provide links to third-party websites. When clicking on these links, customers acknowledge that they are entering a third-party website over which Race Experience Ticketing B.V. has no control or responsibility.
Third-party services include any external services, experiences, or activities that are offered or referenced through Race Experience Ticketing B.V.’s website but are operated by independent entities. This may include, but is not limited to, hospitality services, travel packages, and event-related experiences.
Race Experience Ticketing B.V. is not responsible for any loss, damage, or inconvenience incurred as a result of using third-party websites or services, regardless of whether access was obtained through the Race Experience Ticketing B.V. platform. Customers acknowledge that third-party sites and services may have their own terms of use, which they are solely responsible for reviewing and accepting. Race Experience Ticketing B.V. acts solely as an intermediary between customers and third-party providers and holds no liability for transactions, services, or disputes arising from these arrangements.
The presence of a third-party link or reference on the Race Experience Ticketing B.V. website does not imply endorsement or approval of the third-party service, website, or any associated products.
- Governing Law
The laws of the Netherlands shall govern any disputes or matters arising in connection with the use of this website and the sale of tickets.
- Formula One Paddock Club Terms and Conditions
For the terms and conditions of the Formula One Paddock Club, please refer to the official policy available here for download.
